I have to say it is pretty good.
From the day I called the service center to the day I received the fixed machine, only 10 days. This includes Labour Day holiday, 2-way transpotation (DHL overnight covered by IBM), and a re-deliver because I was not at home at the first delivery attempt (I wasn't expecting it to show up so quickly).
So all things considered, it is not too bad. 2-year old machine gets fixed rapidly at no cost with no questions asked. The only compariable experience was with Apple. The iBook got a few recalls and services, all at zero cost with a fast turnaroud (desk to desk) time of about a week.
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